Customer Satisfaction Basics provides an introduction to the concept of customer satisfaction and introduces foundational soft skills for use in the field, including active and reflective listening. Students review common interactions they will have in the field and how their actions contribute to customer satisfaction. By the end of this training, students will know the difference between active and reflective listening, recognize the importance of customer satisfaction, identify ways you can create a positive experience for customers, and feel prepared to interact with customers when in the field.
