Samsung Frozen Ice Room – Service Bulletin


Course Information

Estimated Time: 30 mins

This course will go over a new repair on certain models of Samsung French Door refrigerators. This type of repair may be required when the following issues arise:

  • The ice bucket is stuck due to ice buildup
  • The ice is stuck and no ice is dispensing

There is a short quiz at the end of the course. You must pass the quiz at the end to complete the course. Completing this course is necessary to activate Samsung Frozen Ice Room Repairs in your Nana Pro App.

Technician Membership Required


The Technician membership is currently only available for active technicians on the Nana Technician platform. If you are an active technician you can reach out to your Vertical Manager for access.