The Nana Academy Technician membership unlocks access to experience technician courses. This membership is currently only available to active technicians on the Nana Technician platform. If you are an active technician lookin for access, please contact your Vertical Manager.
FREE
2 Lessons — 3 hours 15 minutes
Learn how a refrigerator operates and how to diagnose basic cooling issues.
BONUS: This class also includes a special training from our partner, Samsung.
1.
Refrigerator Repair
1.25 hours
Introduction to Refrigerator Repair
How a Refrigerator Works
Troubleshooting Cooling Problems on a Refrigerator
Testing a Compressor
Live Demo: Testing a Compressor
Quiz
2.
Samsung Ice Room Service Bulletin
1.25 hours
Frozen Ice Room Tech Sheet and Checklists
Frozen Ice Room Repair Training
Quiz
FREE
4 Lessons — 6.5 hours
Learn the basics you need to diagnose and repair common issues with gas and electric stoves, ovens, and cooktops.
I.
Introduction to Cooking Appliance Repair
1 hour
What Are Cooking Appliances?
Most Common Cooking Appliance Repair Tools
Cooking Appliance Repair Safety
II.
Gas Cooking Appliances
2.25 hours
Overview of Gas Ranges and Cooktops
Common Symptoms and Diagnosis for Gas Ranges and Cooktops
Quiz
Common Symptoms and Diagnosis for Gas Ovens
Overview of Gas
Ovens
Quiz
III.
Electric Cooking Appliances
2.25 hours
Overview of Electric Stoves and Cooktops
Common Symptoms and Diagnosis for Electric Stoves and Cooktops
Quiz
Overview of Electric Ovens
Common Symptoms and Diagnosis for Electric Ovens
Quiz
IV.
Cooking Appliance Installation
45 min
What Are Cooking Installing Gas and Electric Cooking Appliances
Quiz
FREE
3 Lessons — 5 hours
Learn the foundational knowledge you need to get started with appliance repair including the most common appliance repair tools, an introduction to multimeters and how to use them, and an overview of the soft skills you need to create a great customer experience.
1.
Why Appliance Repair
1.5 hours
Why Appliance Repair?
The Tools of the Trade
Personal Protective Equipment
Quiz
2.
Introduction to Multimeters
2 hours
How to Read a Multimeter
How to Use a Multimeter
Common Mistakes When Using a Multimeter
Quiz
3.
Introduction to Soft Skills
1.5 hours
Introduction to Soft Skills
Body Language and Behavior
Using Proper PPE
Quiz
Item
FREE
2 Lessons — 5 hours
Learn the foundational knowledge you need to get started with appliance repair including the most common appliance repair tools, an introduction to multimeters and how to use them, and an overview of the soft skills you need to create a great customer experience.
1.
Dryer Repair Basics
2.5 hours
Two Types of Dryers
Dryer Parts, Symptoms and Part Failures
How Dryers Work
Gas Dryers vs Electric Dryers
Heat Pump vs Condenser Dryers
Heat Pump Dryer Overview
Heat Pump Dryer Components and How They Work
Condenser Dryer Overview
Quiz
2.
Washer Repair Basics
2.5 hours
Types of Top-Load Washers
Direct Drive Washer Parts, Symptoms and Part Failures
Top-Load Washer Diagnostic Mode
Common Part Failures on a VMW Washer
How to Read a Washer Wiring Diagram
How to Read a Washer Wiring Diagram
Front-Load Washer Overview
LG Direct Drive Washer Parts, Symptoms, and Part Failures
LG Direct Drive Washer Common Customer Complaints
Quiz