Privacy Policy


This is the privacy policy of Nana Services, Inc. As described in greater detail in this Privacy Policy, we are committed to protecting your personal information. We consider this to be a vital part of our relationship with you. This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of information you share with us, or that we collect from you through this site and various other channels. We share Personal Information only as specified in this policy or as required by law. We commit that we will not share your personal information unless you’ve asked us to share, we’ve told you in advance that we will share as part of providing our services, we’ve removed information that could identify you, or legal rights are affected.


This privacy policy applies to users of our mobile app and website,, and related services. We refer to our mobile app, website and services in this Privacy Policy collectively as our services. It describes the personal information that we collect from you, how we use this information and how we protect this information. If you do not agree with our collection and use of your personal information, it is your choice not to use the mobile app, website, and related services.

Information We Collect

We may collect your personal information and other information from you in the following circumstances:

Personal Data You Provide: We collect personal information, such as contact information from you when you voluntarily provide this information to us, such as when you such as when you register for access to our services, contact us with inquiries, link your accounts, respond to offers from third parties, respond to surveys, authorize us to contact third parties on your behalf, sign in as a user on our website or mobile App, using our social login sign in option. Personal information that you voluntarily provide may include your name, address, email address, phone number, tax identification number (such as U.S. social security number) or other government-issued ID number, and date of birth.

Information Collected Automatically: We automatically collect detail about visits to our Site, specifically traffic information, location information, logs, and other communication information and the resources that you access and use on the Site. We may also collect information about your computer and internet connection, specifically your IP address, operating system, hardware model, operating system, and browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. The information we automatically collect is used for various reasons, such as to determine our usage patterns; store information about your preferences, allowing us to customize our Site according to your individual interests; and recognize you when you return to our Site. In addition, we may use third party services such as Facebook and Google Analytics that collect, monitor, and analyze these information. Information we collect automatically, which may not be personal information, is treated as personal information when it is attached to other personal information.

Information from Third Parties: We may receive information from our affiliates and business partners that you provide to them. This includes information you provide to distributors or resellers of Nana services, information you provide in response to surveys.

Other Information We Collect:

  • Non-Identifiable Data. When you interact with our service, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. We may store this information itself or it may be included in systems owned and maintained by our agents or service providers. Our services may use this information and pool it with other information to track, for example, the total number of visitors to our website, the number of visitors to each page of our website, and the domain names of our visitors’ internet service providers.
  • Cookies. In operating the services, we may use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our services gives to your browser when you access our services. Cookies help provide additional functionality to our services and help us analyze usage more accurately. For instance, our website may set a cookie on your browser that allows you to access our services without needing to remember and then enter a password more than once during a visit to our website. In all cases in which we use cookies, we will not collect personal information except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of additional features of our services.
  • Aggregated Personal Data. In an ongoing effort to better understand and serve our users, we may conduct research on our customer demographics, interests and behavior based on anonymized service statistics and information. This research may be compiled and analyzed on an anonymized aggregate basis, and we may share this aggregate information with our agents and business partners. This aggregate information does not identify any individual or household. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
  • Third Party Analytics. We may allow third party service providers to use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of the services. These third party service providers help us analyze how our users use our services, and can enhance your experience when you use our services. For example, we use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyze how users use our service and website. For more information on how Google uses this information, go to”
  • Location Information. Our services may collect and use your location information (for example, by using the GPS on your mobile device) in order to help us authenticate activity related to your account and provide the services to you. We may also use your location information in an aggregate way, as described below in the “Aggregated or De-Identified” section. We do not share your location information with other users of the services. If you choose to enable mobile location features, your location information may be publicly displayed within our service. Please keep in mind that other users can see this information about you, and they may use it or disclose it to other individuals or entities outside of our control and without your knowledge. Your location information may be subject to abuse, misuse, and monitoring by others, so please be careful if you choose to enable location functionality.
  • Mobile Information. You are able to download our mobile app through Google Play for Android, and the Apple App Store for iOS. When you use our mobile apps, we collect from your mobile device a unique identification number (including the Apple-recommended CFUUID (the Core Foundation Universally Unique Identifier) if you have an iPhone). When you use certain features of our mobile app, we may collect information about your location to provide you with location-based services and information. Many devices allow you to turn off location services, but if you do so, you may be unable to use all the features of our services.
  • Do Not Track Signals. We may (and we may allow third party service providers to) use cookies or other technologies to collect information about your browsing activities over time and across different websites following your use of the Services. You may set a “Do Not Track” (DNT) privacy preference in your web browser. When you turn on DNT in your browser, we will use commercially reasonable efforts to stop collecting the information that allows us to tailor suggestions based on your recent use of our services and your visits to websites within our advertising partner networks. Specifically, we stop collecting the unique cookie that links your browser to use of our services and visits to these websites for tailoring suggestions or ads.
  • Recordings of the Services. We may record video of service activities in order to permit you to view recordings and live streams of such activities and to improve our services. For more information about such recordings and live streams, please see our Terms of Service at Such recordings and live streams may capture information, including personal information, that is viewable by the recording device.

How We Use Your Information

We will use the personal information you give us to provide you with our services, in a way that is consistent with this Privacy Policy. Please note that if you provide your personal information for one part of our services, we may use it for another part of our services. For example, if you contact us by email, we may use the personal information you’ve submitted to us to provide you with the answer to your question or resolve your problem. Also, if you provide personal information in order to obtain access to our services or to link your financial accounts, we will use your personal information to provide you with access to these services and features and to monitor your use of these services.

In addition, to those examples, we use Personal Information, and information coupled with Personal Information for the following purposes:

  • To respond to your inquiries and fulfill your requests, including to contact you if necessary;
  • To process and fulfill your order, for example by confirming your order and your billing and shipping information, processing your payments, delivering your products and communicating with you regarding your order;
  • To send to you important information regarding our Site, changes to our terms, conditions and policies and other administrative information;
  • To send to you information by email, postal mail, telephone and other means about our products, services, contests, and other promotions;
  • To help us improve the customer experience, including by learning more about your preferences to help personalize your experience with us;
  • To analyze trends and statistics in connection with our businesses and Internet properties, including to measure the success of marketing campaigns and to compile statistics about usage and response rates;
  • To protect the security or integrity of our businesses and Internet properties; and
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, or that of you, our Affiliates or others; and (g) to allow us to pursue available remedies or to limit the damages that we may sustain.

We may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

If we plan to use your personal information in any manner that is not consistent with this Privacy Policy, you will be informed prior to or at the time when your personal information is collected.

How We Can Disclose Your Information

We are committed to protecting your personal information. We consider this to be a vital part of our relationship with you. We commit that if we share your information, it will be only in the following circumstances.

  • You’ve Asked Us To Share. We may share your information where you have consented or otherwise given us permission to share your information, such as when you request our services. We will not share sensitive personal information, including government identification information with third party product providers without your express consent. Note that if you decide to pursue an offer from a third party product provider, you may be asked to provide information directly to that provider, including your personal information. Using our services does not require that you provide any information directly to such providers, unless you wish to.
  • Aggregated or De-Identified. Although we will not share your without your consent, we may share information that is aggregated or de-identified, so that it cannot reasonably be used to identify you. For example, we may share aggregated or de-identified information with third party providers to permit them to provide services that are more relevant to you.
  • With Third Parties Needed to Provide Our Services. We may share your information with third party service providers who we use in delivering our service. Examples include members of the Nana Services professional network and providers who provide us with technology services such as hosting providers, identity verification, support, payment, and email service providers. We provide these providers with only the information they need to perform the specific function.
  • Legal Rights. We may share your information if required by applicable law or legal process, or if we believe it is in accordance with applicable law or legal process. This can include protecting the rights, property and safety of our company, our users and the public, including, for example, in connection with court proceedings, or to detect or prevent criminal activity, fraud, material misrepresentation, or to establish our rights or defend against legal claims and with law enforcement, regulatory, and government authorities.
  • Business Transfers. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, your personal information may be part of the transferred assets.
  • Related Companies. We may also share your information with our related companies (including our parent and subsidiary companies) consistent with this Privacy Policy.

Updating or Deleting Your Data

If you need to update your personal data, please contact us at or login to your profile and make the necessary changes. We will take reasonable steps to update or correct your If you need to update your personal information, please contact us at or login to your profile and make the necessary changes. We will take reasonable steps to update or correct your personal information in our possession that you have previously submitted through our services.

You can also choose to not provide us with personal information, but you may not be able to use some of our services. You may terminate your account with us at any time by submitting a request to Please note that we may retain your personal information and other information beyond the end of your relationship with us in accordance with our internal record-keeping policies and with applicable law, including to comply with legal reporting obligations.

Unsolicited Information Not Covered

This Privacy Policy does not apply to any unsolicited information you provide to us. This includes, but is not limited to, information posted to any public areas of our website, such as forums, any ideas for new products or modifications to existing products, and other unsolicited submissions. If you make an unsolicited submission, we will not treat this as confidential and we can reproduce, use, disclose, and distribute this information to others without limitation or attribution. For the safety and security of your information, please do not submit information to us other than when we specifically ask you for it.


We do not knowingly collect personal information from individuals under the age of 18, and our website and services are not intended for use by children. If you are under the age of 18, please do not submit personal information to us. If you have reason to believe that a user under the age of 18 has provided personal information to us, please contact us, and we will endeavor to delete that information we maintain, subject to applicable law.

Links to Other Websites or Services

This Privacy Policy applies only to our website and our services. Our website or services may contain links to other websites or services not operated or controlled by us, including websites and services operated by the third party product providers who may make offers available to you through our services. The policies and procedures we described here do not apply to the websites of these third parties. The links from the services do not imply that we endorse or have reviewed the websites of these third parties or their respective privacy policies. We suggest you contact those websites directly for information on their privacy policies.

Integrating Social Networking Services

One of the features of our services is you can connect various social networking services like Facebook, Linkedin, Google or Twitter to your account with us. By directly integrating these services, we aim to make your online experiences richer and more personalized. To take advantage of this feature, we will ask you to log into or grant us permission via the relevant social networking services. When you add a social networking service account to our service or log into our service using your social networking services account, we will collect relevant information necessary to enable our services to access that social networking service and your data contained those social networking services. As part of this integration, the social networking services will provide us with access to certain information that you have provided to the social networking services, and we will use, store and disclose such information in accordance with this Privacy Policy. However, please remember that the manner in which social networking services use, store and disclose your information is governed by the policies of those third parties, and we have no liability or responsibility for the privacy practices or other actions of any social networking services that may be enabled within our services. You may also have the option of posting your account activities to social networking services when you access content through our services (for example, you may post to Facebook that you performed an activity using our services). If you choose to use this feature, your friends, followers and subscribers on any social networking services you have enabled will be able to view such activity.


We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free.

Changes to This Policy

Our business and services may change from time to time. As a result, at times it may be necessary to make changes to this Privacy Policy. If we make changes, we will notify you by revising the date at the top of this page. If we make material changes, we will do so in accordance with applicable legal requirements, and we will post a notice on our website and mobile app alerting you to the material changes prior to such changes becoming effective.

Contact Us

You may contact us by mail at 2363 Mariner Square Dr, Suite 141, Alameda CA 94501 and by email at

Last updated August 6, 2021